Help & Support
We're a small team based in BC, Canada. We actually read every email.
General Support
Questions about the app, reminders not firing, or anything else.
hello@carely.fit⏱ We reply within 24 hours
Billing & Subscriptions
Cancel your subscription, request a refund, or ask about your plan.
hello@carely.fit⏱ We reply within 12 hours
Privacy & Data
Request your data, exercise your right to erasure, or privacy questions.
hello@carely.fit⏱ GDPR/PIPEDA requests within 30 days
Partnerships
Pharmacies, care homes, hospitals, or healthcare organizations.
hello@carely.fit⏱ We reply within 48 hours
Frequently Asked Questions
How do I cancel my subscription?
Email us at hello@carely.fit with the subject "Cancel Subscription" and we'll cancel it immediately. You keep access until the end of your billing period. No questions asked.
I'm not receiving push notifications
Go to your phone's Settings → Carely → Notifications and make sure notifications are enabled. If that doesn't work, log out and back in to re-register your device. Still not working? Email us.
How do I delete my account and all my data?
In the Carely app, go to Profile → scroll to the bottom → tap "Delete Account". This permanently deletes your account and all health data immediately. You can also email us and we'll do it within 72 hours.
Can I use Carely in my country?
Carely works globally. The app is available in English, Spanish, Portuguese, French, Hindi, Japanese, Korean, Chinese, and Arabic. We accept payment in USD and CAD.
Can I get a refund?
If you're charged and contact us within 48 hours, we issue a full refund — no questions asked. See our full Refund Policy.
How do I transfer my Carely account to a new phone?
Just download Carely on your new phone and sign in with your email and password. All your medicines, schedules, and dose history sync automatically from the cloud.
Is Carely HIPAA compliant?
Carely is a medication reminder app, not a healthcare provider or covered entity under HIPAA. We are PIPEDA (Canada) and CCPA (California) compliant. Your data is never sold. See our Privacy Policy.